What are the delivery times?
All orders are prepared within 1 to 3 business days. Delivery then takes between 4 and 15 business days depending on the product and its shipping warehouse. The precise delivery time for each item is indicated on its product page. Free delivery is offered on all orders, with no minimum purchase. All details can be found on our Shipping page.
Can I track my order?
Yes. As soon as your order is shipped, you will receive an email containing your tracking number. You can also view your orders at any time from your customer account. More information on our Order Tracking page.
What is your return policy?
You have 30 days from receipt to return an unused item, in its original packaging. In accordance with European regulations, you also benefit from a 14-day right of withdrawal without justification. See our Returns & Refunds page for full conditions.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) as well as secure payment methods offered at checkout. All transactions are encrypted (SSL) and protected by 3D Secure. Learn more on our Secure Payment page.
What can I find at HAOVIA?
Our selection includes luxury fragrance diffusers, essential oils and gift sets, lighting fixtures, and decorative accessories inspired by the world of luxury hotels.
Are fragrance oils included with the diffusers?
No. Our diffusers are sold separately from the oils, so you can freely choose your signature scent from our collection.
Can diffusers operate safely overnight?
Yes. Our diffusers are equipped with an automatic shut-off that activates when the water tank is empty.
How can I contact customer service?
By email at contact@haoviahome.com or by phone at 06 23 17 89 83. We respond within 24 to 48 business hours.